Terms of Service

These terms govern your use of https://nvn.moe and its VPN subscription services provided by the NvN service administration. Read these terms and the Privacy Policy before registering or purchasing. If you do not accept these terms, do not register or purchase.

Service provider: NvN Limited (NvN). Country: United Kingdom. Website: https://nvn.moe. Public contact email: contact@nvn.moe.

The service is for users aged 18 or over who can enter into a binding contract and lawfully use the service. Provide a valid email and take responsibility for actions you authorise through your account.

NvN provides digital VPN connectivity subscriptions; no physical goods are shipped. Duration, traffic allowance, device or speed limits, available features and reset rules are those shown for the plan and order when purchased.

After payment is confirmed, account entitlements are activated or updated as the order is processed. View subscription details and obtain your subscription link in your account. If you have paid but your entitlement has not updated, submit the order ID in a ticket before paying again.

Current prices and billing periods are shown on the plan and checkout pages. Before paying, check the service, total amount, currency and any disclosed additional charges. Currency conversion and any additional bank charges follow the disclosures of your payment provider or bank.

Payments are processed by the providers offered at checkout; available methods are those shown there. The payment provider handles its payment process; NvN remains responsible for delivering its subscriptions and related support.

Price changes apply to subsequently confirmed orders and do not retroactively increase paid order prices. A plan without a clearly displayed and ascertainable price is not an available offer to purchase.

Subscription start, expiry and traffic resets follow your account and order records. Access may pause when time or allowance runs out. Renewals, add-ons and resets are available only as expressly offered on the website.

Subscriptions currently renew through orders placed by you; we do not automatically debit your payment account without separate express authorisation. Do not publicly share account credentials or subscription links. Device use must stay within your plan limits.

Follow laws applicable to you and third-party service rules. Do not use the service for fraud, network attacks, malware distribution, spam, unauthorised access, credential theft, privacy or intellectual-property infringement, or other unlawful activities.

Do not damage the service, bypass account or plan limits, abuse APIs, impersonate another payer or resell accounts without permission. VPN use does not remove your responsibility for your actions.

Connectivity depends on your network, provider, destination service, device, regional restrictions and maintenance. Availability on every network or third-party website is not guaranteed. Specific speeds, nodes or third-party access not expressly promised in a plan are not additional guarantees.

We will reasonably maintain the service and explain material changes or planned maintenance when appropriate. If we cannot supply the substance of a service you bought, request a fix, appropriate compensation or a refund for the undelivered portion through support. This does not reduce statutory rights.

For duplicate charges, payment without activation, incorrect charges or service faults, submit a ticket with your order ID, payment time and issue. Do not upload full card numbers, CVV codes, passwords or complete subscription tokens.

We will check the order and actual delivery. Confirmed duplicate or erroneous payments, or an inability to deliver the corresponding purchased service, will be addressed with an appropriate refund. For partly used services, the amount takes account of the undelivered portion and applicable law. Other refund or cancellation requests follow applicable law and valid conditions clearly disclosed before purchase.

Approved refunds normally return through the original method; if that is unavailable, we will agree a feasible method with you. Arrival times depend on providers and banks. Using support does not restrict statutory complaint, dispute, withdrawal or chargeback rights. Describing a service as digital does not exclude mandatory consumer rights.

For security risks, clear abuse, breaches of these terms or legal requirements, we may take necessary and proportionate restrictions on affected features or accounts. Where law and security permit, we will explain the reason and allow you to challenge it through support.

You may stop renewing and request account closure through a ticket. Outstanding orders, lawfully retained data and unresolved disputes remain subject to these terms and the Privacy Policy.

Any limitation of liability applies only to the extent permitted by applicable law. These terms do not exclude non-excludable liability or mandatory consumer rights.

NvN branding, website content and related software are protected by the rights that apply to them. Access does not grant rights to resell the brand, copy protected content or bypass software licences.

The Privacy Policy governs personal information. External payment, download and other third-party services you choose to use also have their own applicable rules. Those rules do not remove NvN’s obligations for its own subscriptions.

Send subscription, payment, refund, privacy and account enquiries to contact@nvn.moe, or submit a website ticket after signing in. Email remains available if you cannot sign in; you can also try password recovery.

You may first discuss disputes through support without losing statutory complaint or court remedies. Mandatory applicable law takes priority over conflicting terms.

This page states its effective date. Material updates will be explained through appropriate website or account notices. They will not retroactively worsen paid orders; fresh agreement will be requested where required by law. The Chinese, English and Russian versions express the same policy. Ask support about differences in interpretation; your statutory rights remain unaffected.